Question 1

Is there a money-back guarantee?

Accepted Answer

Yes! Every plan comes with a 30-day money-back guarantee. If you're not satisfied for any reason, contact us within 30 days for a full refund. No questions asked.

Question 2

What plans do you offer and what's included?

Accepted Answer

We offer two subscription plans: HIPAA Monitor ($99/mo) provides monthly security scans and monitoring. HIPAA Compliance Platform ($299/mo) includes AI-powered risk assessments, policy generation, staff training, core compliance features, dark web monitoring, real-time threat intelligence, breach probability scoring, ransomware playbooks, vendor risk assessments, cyber insurance readiness reports, and a dedicated HIPAA Agent compliance professional. We also offer penetration testing services starting at $2,499.

Question 3

Is HIPAA Agent itself HIPAA compliant?

Accepted Answer

Absolutely. We sign a BAA with every customer, use AES-256 encryption, follow strict access controls, and use enterprise-grade hosting with encryption at rest and in transit.

Question 4

Can HIPAA Agent help me pass an OCR audit?

Accepted Answer

Yes. HIPAA Agent maintains audit-ready documentation including risk assessments, policies, training records, and incident logs. We have audit preparation tools specifically designed for OCR requirements.

Question 5

How does the AI Risk Assessment work?

Accepted Answer

Our AI asks you targeted questions based on your practice type (identified via NPI). It adapts based on your answers, skipping irrelevant sections. The result is a complete SRA in 45 minutes instead of 45 hours.

Question 6

What cybersecurity features are included?

Accepted Answer

The HIPAA Compliance Platform includes: cybersecurity risk assessments, dark web monitoring, real-time threat intelligence from CISA and HHS, breach probability scoring, vendor risk assessments, ransomware response playbooks, incident response plan generators, and cyber insurance readiness reports.

Question 7

What is dark web monitoring?

Accepted Answer

Our dark web monitoring service continuously scans breach databases and underground marketplaces for your practice's compromised credentials, email addresses, and sensitive data. When a breach is detected, you receive an immediate alert with actionable remediation steps.

Question 8

How often should I complete a risk assessment?

Accepted Answer

HIPAA requires annual risk assessments at minimum, or whenever significant changes occur (new EHR, office move, etc.). HIPAA Agent reminds you and makes reassessments quick.

Question 9

Does using AI for compliance meet HIPAA requirements?

Accepted Answer

Yes. HIPAA doesn't specify HOW you achieve compliance, only that you do. Our AI accelerates the process while ensuring you meet all regulatory requirements.

Question 10

Where is my data stored?

Accepted Answer

All data is stored in US-based AWS data centers with enterprise-grade security and encryption. We never store data offshore.

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